Frequently Asked Questions About Hidalgo Jewelry at BillBarnes.com

Why should I buy my Hidalgo jewelry from BillBarnes.com?
BillBarnes.com is your friendly family jeweler that just happens to sell on the web. We have been a family of jewelers since 1880 and continue to carry on the tradition of selling fine jewelry. We have been selling online for quite some time and have had a great time getting to know people all over the country. Hidalgo is one of our top designers and we know this jewelry designer and his designs very well. We are extremely experienced with the styles that he carries, the quality of his work, and the fit of his jewelry. We have been around and will continue to be around to service this product and to aid in your collecting of Hidalgo jewelry. We are one of Hidalgo's biggest jewelers and have a wonderful relationship with him and his company. We look forward to answering any questions or concerns you may have and continue to strive to earn and deserve you business.

Is Hidalgo jewelry available in platinum or a different metal?

Hidalgo Jewelry is typically made in 18k yellow gold and 18k white gold. However, it can definitely be special ordered in platinum. If you are interested in a price quote on a specific piece in platinum, please contact us at 1-800-619-6181. We are happy to help!

Can a Hidalgo ring be made in an enamel color other than what is shown?

Any Hidalgo ring can be made in the enamel color of your choice. For example, if you see it in blue, but would like the ring in red, it can definitely be done and there is no additional charge. BillBarnes.com also has an enamel color chart that may aid in deciding the best enamel color.

How long will it take to receive my Hidalgo jewelry?

If we have the piece in stock, we will ship your order the very same day! We have over 250 styles available for immediate delivery and will let you know the delivery time once your order is received. If the order must be placed with the Hidalgo Company, then it takes approximately 30 to 45 days from the time we place your order until it is received by us. This is a standard delivery time for any jeweler that carries the Hidalgo line. We will sometimes receive your piece in 3 weeks and other times it will take 33 to 45 days.

Can a Hidalgo ring be made into an engagement ring?

Most Hidalgo rings can be made into an engagement ring. Hidalgo engagement rings are very unusual and definitely stand out when compared to traditional styles. If you have an interest in making a Hidalgo ring into an engagement ring, just contact us! We are happy to work with you and determine if the style you like can be made into the engagement ring of your dreams.

How durable are Hidalgo rings? Will they chip or crack?

Hidalgo jewelry is durable. It will stand up to daily wear without chipping and cracking as long as the daily wear is normal. If you find that your jewelry seems to get more wear than average, you might need to consider getting a style where the enamel goes only half way around the ring or a style that has a great deal of gold design. By doing this, you will reduce the chance of chipping or cracking it. However, any Hidalgo piece can be re-enameled and repaired so don't worry so much that you don't enjoy the ring!

Can Hidalgo rings be sized?

Many Hidalgo rings can be sized. However, if they are sizeable, they are usually only sizeable about one size up or down. The rings that have the enamel and design only half way around and have a polished finish on the bottom half of the ring are the rings that are most likely sizeable. This isn't true in every case and a BillBarnes.com representative can tell you if the piece you are interested in is sizeable down the road.

What if I get tired of my enamel color?

Any Hidalgo piece can be re-enameled in a new enamel color. Many enamel colors are very trendy and fun but can get tiresome over a couple of years. BillBarnes.com is happy to work with you to get your piece re-enameled. Your piece is sent back to the Hidalgo Company to be re-enameled. This process usually takes around 30 to 45 days and costs $90. It would include sending it to the Hidalgo Company, having it re-enameled, the Hidalgo Company shipping it back to BillBarnes.com and shipping it back to you, the customer, fully insured the entire time.

Do I need a different finger size since these rings stack together?

Since Hidalgo rings are typically rings that you stack together in different combinations, you will typically need a little bit bigger finger size than what is normal and usual. If you plan on wearing only one ring, you want the ring to be your normal and usual finger size. However, as you begin to stack these rings together, the overall width of the ring on your finger tends to make them fit much more snug. Going with a ¼ size to a ½ size larger will insure a comfortable fit when stacking. If you are unsure about which size would be best, contact a BillBarnes.com representative. We have a great deal of experience fitting Hidalgo rings and would be happy to work with you to determine the best finger size.

Can I return a Hidalgo jewelry piece if I don't like it?

Our main concern when you purchase a piece of Hidalgo jewelry from us is that you are happy and pleased with the product that you receive. If for some reason you do not like the piece of Hidalgo jewelry that you received, please return it within 30 days for a full refund less the shipping. For more information regarding returns, please click here to review our return policy.

Please keep in mind that these rings, if ordered directly from the Hidalgo Company, are considered special orders. We really want you to be happy with the piece that you order, but if you have any questions before you order, please let us know. We want to make sure that you know everything about the piece that you are ordering so that we can reduce the chances of a return. Since they are special orders with the Hidalgo Company, they are non-returnable to the Hidalgo Company.

If a Hidalgo piece is ordered in a "special" size other than what it is currently listed on the website, then it is non-returnable. For example, if you would like to order a ring in a quarter size or a bracelet a half inch longer in length, then it would be non-returnable. If you have a question about the item that you are ordering, please contact a BillBarnes.com representative.

What if I need a piece quickly and can't wait 30 days?

If we have the piece in stock, we will ship your order the very same day! We have over 350 styles available for immediate delivery and will let you know the delivery time once your order is received. If the order must be placed with the Hidalgo Company, then it takes approximately 30 to 45 days from the time we place your order until it is received by us. These rings are hand fabricated and enameled and do take a while to complete. If you are in a hurry and the 30 to 45 day wait time will not work for you, please contact a BillBarnes.com representative. There are things we can do to help you in your situation

Do most pieces have a matching set?

Hidalgo offers many, many styles. Most of his styles do have matching sets. The more popular the style, the more likely there are matching pieces to that style. If you are interested in a specific piece and want to know what is available in the set, please contact us at 1-800-619-6181. We are more than happy to help you!

How do I pay for Hidalgo jewelry?

If we have the piece in stock, available for immediate delivery, your credit card will be charged the full amount including any shipping charges. It will ship out within the very same day or the next morning depending on when the order is received. If it is necessary to place your order with the Hidalgo Company, we charge the first half upon ordering the item and charge the second half upon shipping. Before any Hidalgo order is shipped, we like to notify you so that you can expect your package! This also gives you an opportunity to upgrade your shipping or answer any questions that you may have.

How do I locate a style that I can't find on this site?

If you are having difficulty locating a style on our site, please let us know. Hidalgo offers many, many styles, most of which are not photographed. We are happy to help you find the style that you desire. All we need from you is a good description and we will get to work!

Do you have pieces available for immediate delivery?

We have one of the largest Hidalgo inventories available anywhere in the world and it is growing everyday! If we have the piece in stock, we are more than happy to ship your order the very same day! Just contact a BillBarnes.com representative and we will let you know the availability of the piece you desire.

How do I know if the ring that you send me is really Hidalgo?

We are an authorized dealer of Hidalgo Jewelry. In fact, we are listed on their web site as a dealer of Hidalgo Jewelry. Each and every piece of Hidalgo Jewelry is stamped on the inside with either an "H" or the word "Hidalgo" depending on the size of the ring. You are guaranteed to get an original Hidalgo piece of jewelry from BillBarnes.com.

Do you charge more for a size 8 or larger?

The Hidalgo Company charges every jeweler 10% more for a size 8 or larger. We are currently not carrying that extra cost over to you, the customer. A size 8 will cost you the same as a size 6.

Please note that any rings ordered in a size smaller than finger size 5 or greater than finger size 8 1/2 is considered a special order and is non-returnable. If you have a question about your finger size, please contact a BillBarnes.com representative at 1-800-619-6181.

How do I find the price on your site for Hidalgo? It says "starts at...."

All Hidalgo pieces shown on our site are listed and sold individually. This allows you to collect each piece on your own timetable and to mix and match the different sets instead of being forced to purchase the "advertised" sets. It truly enables you to put together a set of Hidalgo that is unique to you and your style.

Since each piece is sold individually, you must choose the options that you desire, for example, metal choice and finger size. Once you make your choices, click "show price" and the page will refresh with the price for the ring or rings that you desire.

Occasionaly, you may get the message "We are sorry, but the combination of choices you made is not available for this item, or no products were found." This means that the options you chose are not available for purchase online but may be purchased over the phone. Please contact a BillBarnes.com representative for further information.

How do I care for my Hidalgo Jewelry?

Hidalgo jewelry is actually very easy to keep clean. You may use any standard jewelry cleaner or any mild dishwashing soap and water. It is recommended that you use a soft bristled toothbrush if you do not have a jewelry cleaning brush.

Many people find that our Hagerty Sonic Jewelry Cleaner or our Jewel Clean is the easiest way to keep all their jewelry sparkling! It is easy to use and convenient at the same time.

For polishing the metal and diamonds, you may use a soft cloth made of cotton to gently remove minor scratches or grime. Please note that a professional jeweler can always polish it for you and remove most scratches and signs of wear.