Repairs

BillBarnes.com is very excited that you are wearing and enjoying your jewelry! With wear comes the responsibility of maintenance and repair. BillBarnes.com is very happy to assist you with the maintenance and repair of your lovely piece of jewelry. Below, you will find listed our easy and convenient process for returning your piece to us. If you have any additional questions or concerns, please click here.

1. Please call 1-888-619-6182 for a Repair Authorization Code. Our friendly customer service representative will issue this code to you, which will allow the item to be returned to us for the necessary maintenance and repair.*
   
   
2. Please include a sheet of paper that has the following information:
   
   
   • First and Last Name
   • Shipping Address
   • Phone number and Email Address
   • Original order number if possible but not mandatory
   • If purchased by someone else, please include the first and last name of the giver at the time of the purchase
   • List of repairs or actions you would like BillBarnes.com to take
     Ex: Replace missing stone that is enclosed.
   
   
   
3. When packing the box for the return or exchange, please include the completed sheet of paper with the information necessary from above and any additional materials if possible (stones, bracelet links, etc) that will be needed to complete the repair.
   
   
4. After securely readying the package for return, affix label with the Repair Department address below. Please note that all of the information below must be listed on the label or the package will be refused and sent back to you.

   Repair Department
   BillBarnes.com
   PO BOX 2079
   Victoria, Texas 77902
   
   RA #: (Number given to you by Customer Service Representative)

Once BillBarnes.com receives your package, it will be fully inspected. At this time, you will receive an email notification that the maintenance and repair process has begun. Additionally, if once inspected it is determined that there will be extra fees or repair charges involved with your piece(s), a customer service representative will let you know via phone or email before BillBarnes.com proceeds with the repair.

Please note that BillBarnes.com is not responsible for packages that are not received or are not sent to the address listed above. Until BillBarnes.com receives your package, you are responsible for its contents.

If you are returning a product for repair within 60 days of the original ship date then BillBarnes.com will reimburse the shipping back to our facility up to a maximum of $10 (must include shipping receipt for reimbursement in the return shipment). BillBarnes.com will also repair or replace the product for free, and ship the product back to you free of charge.

If you are returning a product for repair within one year of the original ship date then BillBarnes.com will repair the product for free as long as it is within our One Year Guarantee guidelines. Please note that you will be responsible for all shipping charges. A BillBarnes.com representative will contact you regarding the shipping methods available when the item repair is completed.

If you are returning a product for repair after one year of the original ship date then a BillBarnes.com customer service representative will contact you regarding any repair charges that are necessary before the repair proceeds through the process. At this time, you may choose to proceed or cancel the repair process. Please note that you will be responsible for all shipping charges. A BillBarnes.com representative will contact you regarding the shipping methods available when the product is ready to ship.

If you are returning a product that you didn’t purchase from us, please contact us at 1-888-619-6182 so that we may assist you. We are delighted to help you with any and all of your jewelry needs.